Changing Tracks: Reinventing the Spirit of Indian Railways

Based on an extensive examination of internal documents of the Railways and in-depth interviews with key people involved in the change process, authors V. Nilakant and S. Ramnarayan identify four distinctive features associated with the organization's renewal between 2004 and 2008. • The change leveraged the strengths of the organization, instead of being preoccupied with its weaknesses. • The aim was to change mindsets about costs, revenues, investment and business models. • The momentum of the change process was sustained by fostering positive emotions. • Changes were persistently and patiently seen to completion by focusing on results. Confronting several myths about organizational change, the book offers powerful lessons for managers and administrators grappling with the challenges of generating innovation and improving performance radically in a changing world.